At Imqaan, we value your trust and strive to ensure that you have the best shopping experience. Please read our Refund and Exchange Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.
Exchange Policy
-
7-Day Exchange Window:
We offer a 7-day exchange policy for all purchases. If you are not satisfied with your product, you may exchange it within 7 days of delivery, provided the following conditions are met:
- The product is unused, unworn, and in its original condition.
- The product includes all original tags, packaging, and accessories (if any).
- Proof of purchase (order confirmation or receipt) is provided.
-
Process for Exchange:
To initiate an exchange, please contact our customer service team at imqaan28@gmail.com or call us at +92 333-4430654. Once your exchange request is approved, you will need to ship the product back to us at your own cost.
Refund Policy
-
No Refunds Except for Damaged Items:
We do not offer refunds unless the product is damaged upon delivery.
-
Damaged Products:
If you receive a damaged product, please notify us within 24 hours of delivery by contacting our customer service team at imqaan28@gmail.com or +92 336 4616575. To process your refund or replacement, we require:
- Clear photographs of the damaged product.
- Proof of purchase (order confirmation or receipt).
Once the claim is verified, we will issue a refund or send a replacement product, as per your preference.
Important Notes
-
No Refund or Exchange for Customized Items:
Customized or personalized items are not eligible for refunds or exchanges unless they arrive damaged.
-
Shipping Costs:
Shipping costs for returning items (in the case of exchanges) are non-refundable and must be borne by the customer.
-
Processing Time:
Refunds (for damaged items) and exchanges may take 7-10 business days to process after we receive the product and verify its condition.